Total Quality Management

February 15, 2014

What the Heck?

Like many businesses, you may believe that producing a higher quality product is both expensive and time consuming. According to the Total Quality Management philosophy, improving quality actually saves time and money. Originating in the 1940s, Total Quality Management, or TQM, was a concept that was designed by several American management consultants. By embracing the ideas outlined in this concept, Japanese manufacturers have markedly improved the quality of products that they produce. They have been able to exponentially increase exports, undergoing a complete transformation from the days when Japanese
products were thought of as low quality. In today’s world, cars made by Japanese companies are some of the safest and most reliable cars on the market.

A Change in Perception

In many companies, quality is the responsibility of the workers, rather than management or anybody else. According to their
performance, they are either penalized or rewarded. According to Total Quality Management, producing a high quality product is actually the responsibility of everyone in the entire company. By implementing effective ways to communicate with customers and evaluate their satisfaction with the product, management is able to make recommendations and provide training so that all employees are able to understand the big picture and improve performance. This is just one way that businesses can improve the quality of their products and exceed customer expectations.

Performance Affects the Bottom Line

Companies are constantly recalling products that they have sold. These recalls are not only expensive, but they also cause customers to distrust the company, thereby hurting the reputation and the future of the company. Even when a faulty or low quality product isn’t dangerous and doesn’t merit a recall, it reflects poorly on the company. Contrastingly, when people purchase a higher quality product, they gain trust and develop loyalty to that brand.

By implementing processes that encourage high performance, high morale for employees, and that improve the quality of products, you begin an upward cycle that will help your company continually increase profit and success.

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    Making sure that a vehicle is ready for challenges on the road is a top concern for many automotive companies out there. They put a premium on their automotive quality control process. Over the years, many companies have developed some innovative techniques for determining whether a vehicle is ready to head to the market. These tests may be rigorous, but they are designed to provide owners with a performance guarantee. Some vehicles will undergo further testing to determine whether they are fit for general usage. There are many companies that will administer crash tests. This will help determine whether the car will stand up to different types of collisions. There are safety standards that will determine how cars should be manufactured, so that passengers in the vehicle stay protected in all potential situations. Quality is a word that is commonplace among the automotive community. And it is a necessity among consumers.


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